Return Policy

General Return

You can initiate a return within 30 days of receipt whenever you are not satisfied with the item, but you would need to pay for the return or exchange cost if no damage issues are involved. For general return you need to keep the original packaging, for more detail see Why Should I Keep the Original Packaging. Item(s) must be:

In brand-new condition

    - Uninstalled and/or non-assembled

    - Unused, no pieces missing

    - With original tags and original packaging

Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order. We would NOT accept if the item(s) are marked delivered greater than 30 days when you initiate the return.

A few items can't be returned, including:

    - Clearance items

    - Mystery Unboxing item

    - Customized items

    - Offline purchase (items or parts not listed on our website)

    - Items marked "Non-Returnable" on the product page

    - Without original packaging or serious damage to the original packaging

    - Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.

What you need to know before you start a general return

    - Please kindly do not discard any original packaging or wrapping materials from the item(s) you received.

    - You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier. 

    - At least a full view picture of the product and the outer box, and a picture of the internal packing needs to be provided so we can assess its condition and return eligibility.

    - You would need to cover the return shipping cost if there are no quality issues involved.